Shipping and Returns

Shipping

All orders are processed within 1-3 business days. Please allow up to 7-10 days during busier periods such as Christmas and Black Friday.

We exclusively use Australia Post to ship your orders.

Once your order has been shipped, you will receive tracking information via Australia Post and it will arrive within 10 business days. If you have not received your order during this time, please email enquiries@apiancandles.com.au

Please ensure you have entered your shipping address correctly, as additional shipping charges for a redelivery will be charged.

Returns

If you are not satisfied with your purchase you can return it for a full refund or replacement within 30 days.

Returned goods must be in un-used condition with packaging and order confirmation included.

Please allow 3 to 7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty.

The customer is responsible for return shipping.

If you wish to return your purchase, please contact enquiries@apiancandles.com.au and we will provide details on where to send your return.

Damaged Items

We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from it’s journey to you. However if damage has occurred to the product(s) inside, please contact us enquiries@apiancandles.com.au and we will be more than happy to resolve any issues.